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Live Ops Support Engineer, Prime Video Experience Technology

Amazon· Operations, IT, & Support Engineering
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Hybrid (Hyderabad), HyderabadFull-timePosted 2d ago

About the role

Prime Video Experience Technology seeks a Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for core Prime Video systems, focusing on reliability and incident response.

Responsibilities

  • Provide technical support for Prime Video's core technology systems
  • Troubleshoot and resolve complex technical issues
  • Develop and maintain support scripts and documentation
  • Collaborate with cross-functional teams to improve system reliability
  • Perform root cause analysis and implement preventive measures
  • Monitor system performance and respond to critical incidents
  • Conduct in-depth technical investigations
  • Create and update technical documentation
  • Engage with internal stakeholders to resolve escalated technical challenges

Qualifications

  • 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience communicating technical details verbally and in writing
  • Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
  • Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
  • Exposure to AI-powered tools for diagnostics, triage, or operational support
  • Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence

Skills

Required:Technical supportTroubleshootingDocumentationCross-functional collaborationRoot cause analysis
Last updated Oct 25, 2026. Interested? Apply on the company site.

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