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Delivery Station Customer Service Associate, DSL

Amazon
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Tucson, AZ$18/hr - $26/hrFull-TimePosted 2d ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure on-time deliveries and connects customers with experts for accurate package information. Based in a last-mile delivery warehouse, the role focuses on customer satisfaction, issue resolution, and coordination with warehouse teams and delivery partners.

Responsibilities

  • Communicating with customers directly in-person, by phone, and via email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations
  • Understanding and responding to customer issues
  • Writing grammatically correct, concise, and accurate responses
  • Making quick and effective decisions on behalf of the customer
  • Carrying out tasks with or without reasonable accommodation: lifting up to 49 pounds, standing/walking up to 12 hours, etc.
  • Working a flexible Full-Time schedule (40+ hours per week)

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time in dynamic environments
  • Experience working with computer and web-based tools

Skills

Required:Customer serviceCommunicationMicrosoft OfficeTime management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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