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Responsable contrôle d'inventaire et qualité (H/F)

Amazon· Operations
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Senlis, FRAfull-timePosted yesterday

About the role

ICQA Area Manager responsible for inventory control and quality assurance within an Amazon fulfillment center, leading a team, ensuring safety and process adherence, and driving continuous improvement in inventory accuracy and customer experience.

Responsibilities

  • Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
  • Support safety programs and compliance to ensure a safe work environment for all associates
  • Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
  • Conduct shift planning and forecasting, alongside assigning and directing work
  • Oversee projects to streamline processes, increase quality and optimize productivity
  • Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience
  • Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
  • Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
  • You'll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations
  • You'll review previous shift performance, set daily goals, and address ongoing issues
  • Analyze data, look for trends and opportunities for process improvement, collaborating with FC operations and central teams
  • Coach team members on accuracy improvement and ensure safety standards
  • Develop team members, provide feedback, and identify training needs
  • Prepare handover for the next shift with key events and priorities
  • Contribute to maintaining inventory accuracy and customer satisfaction through efficient fulfillment operations

Qualifications

  • A degree from an accredited university or equivalent experience in operations management
  • Relevant experience in performing data analysis and understanding data sets and tools
  • Proficient in the local language and English, both spoken and written
  • Advanced MS Office suite user, especially Excel

Skills

Required:Operations managementData analysisLeadership / people management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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