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Program Manager I, Last Mile Analytics & Quality (LMAQ)

Amazon· ADCI HYD 13 SEZ - H84 / Last Mile Analytics & Quality (LMAQ)
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Hybrid (Bengaluru), Hybrid (Hyderabad)Full-timePosted yesterday

About the role

Program Manager role focused on Last Mile DSP/DA programs to improve delivery quality and safety, reduce defects, and drive performance initiatives within Amazon’s Last Mile Analytics & Quality (LMAQ) team.

Responsibilities

  • Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
  • Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Identify patterns of defects to build initiatives reducing defects at scale.
  • Pull data and perform deep-dives and root-cause analysis as needed.
  • Lead initiatives to identify and eliminate root causes of defects to improve delivery experience for customers.
  • Provide regular business updates during weekly/monthly/quarterly reviews (verbal and written).
  • Communicate with stakeholders to share updates, resolve blockers and deliver programs/initiatives on time.
  • Work within time constraints to meet critical business needs while measuring activities and ensuring service requirements.
  • Escalate problems to relevant owners/teams and follow through on resolutions.

Qualifications

  • 2+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Knowledge of Excel at an intermediate level (pivot tables, charts, lookups, etc.)

Skills

Required:Program managementData analysisRoot cause analysis

Benefits

  • Inclusive culture empowering Amazonians to deliver best results
  • Accommodations for disability during application, hiring process, interview, or onboarding process
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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