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ACES PSE Specialist, ACES Inbound

Amazon· Corporate Operations
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MadridFull-timePosted yesterday

About the role

The EU ACES PSE (Process and Systems Engineering) Specialist supports EU Operations by providing analytical support, configuration assistance for inbound nodes, and ticket resolution to improve FC processes, acting as a liaison between Fulfillment Technology and FC Operations in inbound.

Responsibilities

  • Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes
  • Be the main analytical support for internal ACES PMs within the manager's sub-team
  • Resolve critical tickets from operations within service level agreement (SLA)
  • Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams
  • Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person
  • Provide occasional project management support, including analysis and root-causing, reporting, and pilot oversight

Qualifications

  • Bachelor's degree in relevant field
  • Experience in customer engagement
  • Experience in scripting for automation (e.g. Python) and advanced SQL skills
  • Experience in English-language communication skills, both written and verbal
  • Experience using analytical thinking and problem-solving skills to identify root causes of technical problems

Skills

Required:Process and systems engineeringSQLPythonData analysisCommunication

Benefits

  • Not specified in description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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