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Sr Central Flow Lead, AU/SG Central Flow

Amazon· Fulfillment & Operations Management
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Bangalorefull-timePosted yesterday

About the role

The Central Flow Lead manages volume and workflow of multiple Fulfillment Centers from a remote centralized location, requiring night shifts and possible long hours. Focus areas include operational workflow across FCs, cost efficiency, customer experience, and collaboration with Operations Managers, Area Managers, and the AFT team to optimize flow.

Responsibilities

  • Manage the workflow of order across multiple processes.
  • Manage customer experience while minimizing fulfillment cost across multiple FCs.
  • Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
  • Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
  • Facilitate communication between multiple areas of the operation.
  • Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
  • Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan.
  • Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
  • Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
  • Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Qualifications

  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Skills

Required:English fluencyMicrosoft OfficeExcel
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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