← All roles

Program Manager I, Last Mile Analytics & Quality (LMAQ)

Amazon· Project/Program/Product Management--Non-Tech
Apply on company site
Bengaluru, India, Hyderabad, IndiaFull-timePosted yesterday

About the role

Amazon’s Last Mile Analytics and Quality (LMAQ) team seeks a Program Manager to lead Last Mile DSP/DA programs, driving initiatives to improve Last Mile Delivery and Safety, reduce defects, and standardize processes with data analysis and cross-team collaboration.

Responsibilities

  • Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
  • Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Identify patterns of defects that will help us build initiatives to reduce defects at scale.
  • Ability to pull data and perform deep-dives and root-cause analysis as needed.
  • Lead initiatives to identify and eliminate root causes of defects to improve delivery experience for customers.
  • Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
  • Escalate problems to relevant owners and teams and follow through on resolutions.

Qualifications

  • 2+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas)

Skills

Required:Program managementData analysisCommunication
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon