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AHS Compliance Specialist - English & Polish, Account Health Support

Amazon
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HyderabadPosted yesterday

About the role

The Account Health Support team acts as the primary interface between Amazon and third-party business partners (Sellers). Provides dedicated support to Sellers on the Amazon platform, predicting needs and delivering solutions to help customers.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to SOPs, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment.

Qualifications

  • Bachelor's degree in any field of study
  • Speak, write, and read fluently in English and Polish (B2 or above)
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Clear and concise written and verbal communication skills in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:Bilingual English and Polish proficiency
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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