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AHS Compliance Specialist - English & Swedish, Account Health Support

Amazon· Sales, Advertising, & Account Management
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HyderabadNot specifiedPosted 2d ago

About the role

The Account Health Support team acts as the primary interface between Amazon and third-party business partners (Sellers), providing dedicated support to Sellers on the Amazon platform and guiding them through compliance-related issues.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with education, de-escalation, and clear communication.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals, providing clear solutions with empathy.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to SOPs, manage cases through centralized systems to ensure visibility, audit readiness, and data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and meet productivity and quality goals in a metric-driven environment.

Qualifications

  • Experience in developing SOPs to build mechanisms for complicated working processes
  • Fluency in English and Swedish (B2 or above)
  • Bachelor's degree in any discipline
  • Clear and concise written and verbal communication in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:SOP developmentEnglish language proficiencySwedish language proficiencyCommunication skills

Benefits

  • Not specified in the provided description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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