← All roles

AHS Specialist - English & German, Account Health Support

Amazon· Sales, Advertising, & Account Management
Apply on company site
HyderabadFull-timePosted yesterday

About the role

The Account Health Support team serves as the primary interface between Amazon and third-party Sellers, providing proactive, solution-oriented support to help sellers maintain compliant status across Amazon policies and EU regulations.

Responsibilities

  • You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment.

Qualifications

  • Bachelor's degree in any field of study
  • Experience in oral and written communication in English
  • Speak, write, and read fluently in English and German (B2 or above)
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Experience using computer-based tools and systems to process or track work

Skills

Required:English language proficiencyGerman language proficiency

Benefits

  • Inclusive culture with accommodation options available during application and hiring process
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon