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AHS Specialist - English & German, Account Health Support

Amazon· Sales, Advertising, & Account Management
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HyderabadUnknownPosted yesterday

About the role

Account Health Support specialist providing dedicated Seller support on Amazon platform, handling account health issues, policy investigations, and proactive compliance outreach across applicable legislations and EU regulations.

Responsibilities

  • You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment

Qualifications

  • Bachelor's degree in any field of study
  • Speak, write, and read fluently in English and German (B2 or above)
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Clear and concise written and verbal communication skills in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:Bilingual English & German communicationPolicy investigationsSOP adherence
Nice to have:Customer empathy and active listening

Benefits

  • Included in job description context about inclusive culture and accommodations; see company benefits page
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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