← All roles

AHS Compliance Spec - English & German, Account Health Support

Amazon
Apply on company site
HyderabadPosted yesterday

About the role

The Account Health Support team acts as the primary interface between Amazon and third-party business partners (Sellers). Provides dedicated support to Sellers on the Amazon platform, predicting needs and delivering solutions to help them serve customers.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment.

Qualifications

  • Bachelor's degree in any field of study
  • Experience in oral and written communication in English
  • Speak, write, and read fluently in English and German (B2 or above)
  • Experience using computer-based tools and systems to process or track work

Skills

Required:English fluency (spoken and written)German language proficiencyCommunication and empathyInvestigation and problem-solvingDocumentation and data integrity
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon