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AHS Specialist - English & German, Account Health Support

Amazon· Sales, Advertising, & Account Management
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Hybrid (Hyderabad)Full-timePosted yesterday

About the role

Account Health Support specialist roles act as the primary interface between Amazon and third-party sellers, providing proactive, empathetic support to resolve account health issues, conduct investigations, and guide sellers through compliance across Amazon policies and EU regulations.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment.

Qualifications

  • Bachelor's degree in any field of study
  • Experience in oral and written communication in English
  • Speak, write, and read fluently in English and German (B2 or above)
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Experience using computer-based tools and systems to process or track work

Skills

Required:English communication (oral and written)German language proficiencySOP adherence and documentation
Nice to have:Investigation and problem-solvingMultitasking in contact center environment
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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