← All roles

AHS Compliance Spec - English & German, Account Health Support

Amazon· Sales, Advertising, & Account Management
Apply on company site
HyderabadFull-timePosted yesterday

About the role

Account Health Support specialist role at Amazon Dev Center India (Hyderabad) providing dedicated Seller support on compliance-related matters, handling account health issues, investigations, proactive outreach, and collaboration with internal teams to improve processes and maintain compliance.

Responsibilities

  • You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment

Qualifications

  • Bachelor's degree in any field of study
  • Experience in oral and written communication in English
  • Speak, write, and read fluently in English and German (B2 or above)
  • Experience using computer-based tools and systems to process or track work

Skills

Required:English proficiency (oral and written)German language proficiency

Benefits

  • Inclusive culture and accommodations information available via Amazon’s How We Hire and accommodations resources (explicit benefits not itemized in the description)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon