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Technical Care Associate[FR], Amazon Leo Customer Support

Amazon· Amazon Leo Global Operations / Worldwide Consumer
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Hybrid (Florida), Hybrid (Indiana), Hybrid (Kentucky), Hybrid (Louisiana), Hybrid (Pennsylvania), Hybrid (Texas), Hybrid (Virginia)$17.21/hr - $27.21/hrFull-timePosted yesterday

About the role

Amazon Leo Technical Care Associates deliver timely, accurate, and professional general and technical support to Leo customers, focusing on customer account security and resolving escalations across phone, email, and chat. The role involves troubleshooting, documenting resolutions, collaborating with cross-functional teams, and staying current on Amazon Leo products and features.

Responsibilities

  • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
  • Offer detailed technical support with clear and professional communication
  • Collaborate with other customer support teams to resolve complex issues
  • Document steps and resolutions in a clear, easy-to-follow format
  • Identify trends in customer issues and propose improvements to support processes
  • Help create knowledge base articles and team documentation
  • Stay current on new Amazon Leo products and features

Qualifications

  • 2+ years of customer service experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience with Microsoft Office products and applications
  • High school diploma or equivalent

Skills

Required:Customer serviceTechnical troubleshootingCommunicationDocumentation

Benefits

  • Starting pay information provided by location (hourly)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
  • Benefits information available at hiring site link
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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