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Senior Program Manager, SSD R2L Delivery, Central Operations Strategy

Amazon· Central Operations Strategy
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Hybrid (USA, TN, Nashville), Hybrid (USA, WA, Bellevue), Hybrid (USA, WA, Seattle)$104.1k - $155.4kFull-timePosted yesterday

About the role

Senior Program Manager to own weather and incident response strategy for the last-mile delivery network, focusing on how weather affects capacity, volume, and delivery quality; builds reporting, models, and processes to translate forecasts into actionable decisions.

Responsibilities

  • Own the framework that measures how weather affects delivery quality and capacity, and the recurring reporting built on it
  • Build and maintain the models and analysis that turn weather forecasts into capacity and volume recommendations grounded in historical performance
  • Measure forecast accuracy and recommendation effectiveness, and drive improvements from what you find
  • Partner with our central response team to improve response playbooks, escalation paths, and recovery actions for planned and unplanned events
  • Partner with meteorologists to improve forecasting, feeding operational outcomes back into how forecasts are built
  • Own the volume-versus-quality trade-off recommendation, sizing the cost of both over-reacting and under-reacting
  • Build the tools and processes that let this program scale across the network
  • Influence investment priorities through data-driven business cases, and drive alignment across operations, planning, finance, and technology partners
  • Communicate strategy, risks, and trade-offs to senior leadership

Qualifications

  • - 5+ years of program or project management experience
  • - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • - Experience using data and metrics to determine and drive improvements
  • - Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Skills

Required:SQLData-driven decision makingStakeholder management
Nice to have:Python

Benefits

  • - Medical, Dental, and Vision Coverage
  • - Maternity and Parental Leave Options
  • - Paid Time Off (PTO)
  • - 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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