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IT Support Engineer I

Amazon· Operations, IT, & Support Engineering
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Hybrid (Seattle, WA)$30.24/hr - $41.68/hrFull-timePosted yesterday

About the role

ITS Support Engineer providing end-to-end on-site IT services for Amazon’s corporate employees, focusing on diagnosing, troubleshooting, and resolving hardware and software issues, maintaining high availability, and mentoring peers.

Responsibilities

  • Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues, evaluating log files to determine the health of systems, software and hardware
  • Provide on-call support for high severity incidents and act as an escalation point of contact for team
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Understand and execute change management activities in a high availability environment
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
  • Effectively manage and oversee IT asset inventories
  • Participate in hiring efforts, training and developing peers and new team members as a mentor
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

Qualifications

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • High school or equivalent diploma

Skills

Required:Windows Server technologies (AD, DFS, Print Services, SCCM)Multi-user high availability troubleshootingPC repair, troubleshooting, deploymentIT client, server, and network service deliveryNetworking (DNS, DHCP, SSL, OSI Model, TCP/IP)Operating system support (Windows, Mac, Linux) in corporate setting

Benefits

  • Benefits can vary by location, including health insurance, 401(k) matching, paid time off, parental leave, EAP, mental health support, and other comprehensive benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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