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AHS Compliance Specialist - English & Dutch, Account Health Support

Amazon· Sales, Advertising, & Account Management
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HyderabadFull-timePosted yesterday

About the role

The Account Health Support team acts as the primary interface between Amazon and third-party business partners (Sellers), providing dedicated support to help sellers stay compliant on the Amazon platform across policies and EU regulations.

Responsibilities

  • You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
  • You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment

Qualifications

  • Bachelor's degree in any field of study
  • Speak, write, and read fluently in English and Dutch (B2 or above)
  • Clear and concise written and verbal communication skills in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:Account health issue resolutionInvestigation and root-cause analysisDocumentation and case management
Nice to have:Structured outreach and proactive communication

Benefits

  • Inclusive culture
  • Work with a global team
  • Accommodations available for applicants with disabilities via the How We Hire program
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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