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Program Manager II, NA Grocery Delivery

Amazon
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Hybrid (New York, NY), Hybrid (Nashville, TN)$81.6k - $142.8kPosted yesterday

About the role

Program Manager role driving upstream operations integration for NA Grocery delivery, acting as single-threaded point of contact to align station operations, fulfillment, and last mile delivery. Focus on optimizing upstream workflows to improve delivery timeliness, order quality, and SLA compliance; defines KPI framework, builds dashboards, and leads end-to-end deliverables.

Responsibilities

  • Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
  • Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
  • Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
  • Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Qualifications

  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams

Skills

Required:Program managementProcess improvementData analysisSQL

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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