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AHS Specialist - English & Turkish, Account Health Support

Amazon· Sales, Advertising, & Account Management
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Hybrid (Hyderabad)undefinedPosted yesterday

About the role

Account Health Support specialist acting as primary interface between Amazon and third-party sellers, providing dedicated support to resolve account health issues, conduct investigations, and guide Sellers through compliance journeys across Amazon policies and EU regulations.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with education, de-escalation and communication in every interaction.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to SOPs, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment.

Qualifications

  • Speak, write, and read fluently in English and Turkish
  • Bachelor's degree in any discipline
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Clear and concise written and verbal communication skills in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:Bilingual proficiency (English and Turkish)CommunicationInvestigation & problem-solvingDocumentation & SOP adherence

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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