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Sr. Hardware Engineer, PSO, Amazon Prime Air

Amazon· Prime Air / PSO
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Seattle, WA$137.3k - $185.7kFull-timePosted yesterday

About the role

Product Support Engineering (PSO) Service Engineer within Amazon Prime Air, focusing on driving integration with fulfillment networks, investigating issues to improve reliability in ultra-fast drone delivery operations, and delivering data-driven system improvements across mechanical, electrical, and software domains.

Responsibilities

  • Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
  • Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
  • Develop innovative hardware designs for our emerging drone systems and improve existing hardware to optimize performance and enhance customer experience
  • Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
  • Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustaining
  • Develop and maintain documentation for technical procedures
  • Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Qualifications

  • Bachelor's degree in mechanical engineering or equivalent
  • 7+ years of engineering experience
  • Experience in the design of complex mechanical products and equipment at volume

Skills

Required:Mechanical designCross-functional collaborationData-driven problem solving

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Sign-on payments and RSUs as part of compensation package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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