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Sr. Cloud Technical Account Manager, ES - NAMER

Amazon· Amazon Web Services (AWS)
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Hybrid (Seattle, WA)$153.6k - $207.8kfull-timePosted yesterday

About the role

AWS Enterprise Support Technical Account Manager (TAM) covering ES - NAMER customers, acting as the principal technical advisor to help customers adopt and optimize AWS services, drive strategic guidance, and maintain operational health across multiple AWS technologies.

Responsibilities

  • Not directly hands-on troubleshooting in the customer environment; collaborate with engineers and service teams to resolve issues.
  • Proactively craft and execute strategies to drive customer adoption and use of AWS services (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, Gen/AI, and more).
  • Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
  • Maintain customer environments in an operationally healthy state by aligning with customer needs and technical challenges.
  • Develop and maintain close relationships with customers and discuss incidents, trade-offs, support, and risk management with senior leadership.

Qualifications

  • 5+ years of design/implementation/operations/consulting with distributed applications experience
  • 5+ years of technical engineering experience

Skills

Required:Distributed applications experienceTechnical engineering

Benefits

  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, life & AD&D with optional supplemental life plans), EAP, mental health support, FSA, adoption and surrogacy reimbursement, 401(k) matching, paid time off, parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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