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Investigation Specialist I , Amazon Relay

Amazon· Supply Chain/Transportation Management
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Hybrid (Atlanta)Full-timePosted yesterday

About the role

Investigation Specialist I to assist with identity verification and fraud mitigation of carriers, building trust-based relationships with stakeholders to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience.

Responsibilities

  • Provide data analysis & conduct investigations
  • Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
  • Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
  • Consistently achieve weekly targets and quality standards for investigations
  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
  • Understand the business impact of the trends and make decisions that make sense based on available data
  • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
  • Experience to follow through on the resolutions to ensure they are delivered
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
  • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
  • Participate in ad-hoc projects and assignments as necessary
  • Meet productivity, quality and other hygiene metrics/ goals
  • Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
  • Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
  • Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals

Qualifications

  • Experience with Microsoft Office products and applications
  • 1+ years of customer service experience
  • Experience in fraud/risk investigations
  • Experience working on identity verification/fraud detection processes

Skills

Required:Data analysisSQLCommunicationFraud/risk investigations

Benefits

  • Starting pay: USA, GA, Atlanta - 16.05 - 28.07 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
  • Benefits information available at hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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