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Performance Ops Specialist II, Delivery Feedback and Insights

Amazon
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Hybrid (Nashville, TN)$16.82/hr - $28.07/hrFull-timePosted yesterday

About the role

Performance Ops Specialist II within the Delivery Feedback and Insights (DFI) team, focusing on high-judgment investigations, data-driven research, and cross-functional partnerships to improve DSP and DSP driver performance across Amazon's last mile network.

Responsibilities

  • Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
  • Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
  • Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
  • Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
  • Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.

Qualifications

  • Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
  • Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
  • Experience using Salesforce or other CRM tool
  • Bachelor's degree or equivalent, or 2+ years of full-time work experience

Skills

Required:Microsoft WordMicrosoft ExcelMicrosoft OutlookOneNoteSalesforce
Nice to have:Investigation
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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