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Operations Manager

Amazon· Fulfillment & Operations Management
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Byhalia, MS$91k - $136.5kFull-timePosted yesterday

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. You will lead and develop a team of salaried and hourly talent, drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity and customer delivery promises across first mile, middle mile, and last mile operations.

Responsibilities

  • - Support, mentor, and motivate your salaried and hourly workforce
  • - Lead large-scope projects with site and regional impact
  • - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • - Manage safety, quality, productivity, and customer delivery promises
  • - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • - Stand/walk for up to 12 hours during shifts
  • - Work in an environment where the noise level varies and can be loud
  • - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • - Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

  • - 3+ years of employee and performance management experience
  • - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • - 1+ years of performance metrics, process improvement or lean techniques experience
  • - Experience managing a team of 2+ salaried employees and 70+ indirect employees
  • - Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma
  • - Demonstrated problem solving skills and analytical skills
  • - Excellent customer service skills, communication skills and interpersonal skills
  • - Track record of meeting or exceeding department performance goals
  • - A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
  • - Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Skills

Required:People managementProject managementData-driven decision making
Nice to have:Lean/Six Sigma

Benefits

  • - Health insurance (medical, dental, vision, prescription) and Life & AD&D insurance with optional Supplemental life plans
  • - 401(k) matching
  • - Paid time off
  • - Parental leave
  • - EAP, Mental Health Support, Medical Advice Line
  • - Flexible Spending Accounts
  • - Adoption and Surrogacy Reimbursement coverage
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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