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Sr. Operations Manager

Amazon· Fulfillment & Operations Management
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Hybrid (Castleton, NY)$135k - $182.7kfull-timePosted yesterday

About the role

Senior Operations Manager responsible for budgetary, people development and operations objectives across the site, leading a team of Operations and Area Managers, ensuring safety, quality and customer experience in inbound or outbound operations within a Fulfillment Center.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Bachelor's degree or equivalent
  • Work flexible schedules including weekends, nights, and holidays
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Skills

Required:Budget managementPeople developmentLean / process improvement

Benefits

  • sign-on payments and restricted stock units (RSUs)
  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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