Senior Manager, Program Management, RLOI UTR: PEX
Amazon· RLOI (Reverse Logistics Operations Integration)
Hybrid (Bellevue, WA)$151.4k - $204.8kFull-timePosted yesterday
About the role
Senior program management leader responsible for transforming Return Logistics operations at scale, owning end-to-end programs across Return Logistics sites, driving cost-to-serve improvements, automation, and AI-enabled process enhancements while developing high-performing teams.
Responsibilities
- Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices
- Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects
- Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively
- Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations
- Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly
Qualifications
- 7+ years of team management experience
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
Skills
Required:Team managementStrategic program managementData analysis
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.
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