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ADC Engineer I, Amazon Dedicated Cloud Engineering - Support Engineering

Amazon· Operations, IT, & Support Engineering
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Jessup, MD, Arlington, VA, Herndon, VA$91k - $152kfull-timePosted yesterday

About the role

AWS-based role focused on operational excellence, troubleshooting, and support for large-scale cloud infrastructure used by U.S. Government agencies. Works in a 24/7 shift environment with TS/SCI clearance requirements and a focus on Linux, networking, and cloud concepts.

Responsibilities

  • Dive deep to find root cause of customer issues and investigate metrics direction.
  • Provide troubleshooting and operations support for complex distributed systems.
  • Identify ineffective processes and defects in technical implementations.
  • Assess operational risk and mitigate, resolve, or escalate concerns in a timely manner.
  • Execute a defined set of tasks on schedule and contribute to automation of operational tasks.

Qualifications

  • High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
  • 1-3 years of experience with Systems Administration in Linux/Unix (e.g., Ubuntu, CentOS, RedHat, Solaris)
  • 1-3 years of experience with Networking (TCP/IP, DNS)
  • 1-3 years of experience with Troubleshooting / Support for technical IT issues
  • Current, active US Government Security Clearance of Top Secret or above

Skills

Required:Linux/Unix administrationNetworkingTroubleshooting / IT support

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance, options for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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