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Program Manager, DSP DA Services Partner (DDSP)

Amazon· Amazon.com Services LLC
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IA, Ankeny, IL, Chicago, MN, Centerville, MO, Blue Springs, MO, Riverside, WI, Greenville, IL, Edwardsville$74.2k - $129.8kFull-timePosted yesterday

About the role

Customer-facing, cross-functional program management role supporting Last Mile business lines, focused on protecting station-level capacity through forward-looking risk mitigation across North America for DSPs and delivery stations.

Responsibilities

  • Execute DACM (Delivery Associate Capacity Management) process with precision and timeliness to mitigate station-level capacity risks
  • Conduct forward-looking capacity analysis to identify W+3 and W+4 staffing gaps
  • Produce executive-level capacity bridges meeting
  • Lead weekly risk conversations with DSPs, documenting discussions in Salesforce with 100% compliance
  • Perform LPT (Long-range Planning Tool) inspections and Plan vs. Actual (PvA) reviews
  • Monitor uncapped and capped staffing fill rates at station and regional levels
  • Adhere to Risk Escalation Matrices, escalating appropriately when station risk cannot be resolved within established timeframes
  • Determine site visit necessity based on risk assessment criteria and execute site visit protocols
  • Provide marketing consultation and strategy support to delivery stations
  • Analyze marketing effectiveness and submit improvement recommendations
  • Influence primary stakeholders (DSPs, Business Coaches, Operations Leaders) on DDSP initiatives
  • Design short-term solutions impacting multiple stakeholders with limited guidance
  • Mentor peers on best practices and execution standards
  • Build positive, productive relationships across DSP portfolio, Business Coaches, Production Planning Teams, and Operations leaders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams

Skills

Required:Program managementData-driven decision making

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP
  • Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parital parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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