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Technical Account Manager I, Books, NA TAM

Amazon· Systems, Quality, & Security Engineering
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Heredia, Costa RicaFull-timePosted yesterday

About the role

Technical Account Manager responsible for leading the ingestion of metadata across digital and physical supply chains, building relationships with publishers, and driving end-to-end integration of content within Amazon systems.

Responsibilities

  • Proactive monitoring of ingestion and operational systems to identify and address issues.
  • Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting TAMs and customers (publishers and readers).
  • Help drive data-driven decision making.
  • Surface opportunities to innovate to continuously improve organizational efficiency.
  • Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
  • Help develop concise and effective training, and communications for publishers.
  • Drive root cause tracking and resolution across the team.
  • Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including ingestion, processing, and reporting.
  • Consistently improve content provider and customer experience by delivering superior publisher support, and ensuring their needs are understood throughout the enterprise.
  • Manage portfolio of assigned publishers/vendors; conduct biweekly meetings with Account Managers, Vendor Managers, and publishers; collaborate on cross-functional initiatives; work on catalog management, defect resolution, and launches; drive data-driven decisions; develop training and communications for publishers; root cause tracking; interact with content providers on deliveries & specs; Brand Registry onboarding and escalation resolution.

Qualifications

  • Experience scripting or coding
  • Experience communicating effectively with senior leadership
  • Experience managing external vendors, distributors, partners or learning providers
  • 2+ years of driving process improvements experience
  • Experience with digital media and distribution: XML, ONIX, FTP, DRM, etc.
  • Experience using Microsoft Excel
  • Fluent in English (speak, write, read)

Skills

Required:Scripting or codingEffective communication with leadershipVendor managementProcess improvementDigital media and distribution standardsMicrosoft ExcelEnglish proficiency
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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