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Ops Support Expert, NASC, North America Supply Chain (NASC)

Amazon· NASC / North America Supply Chain
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BengaluruFull-timePosted yesterday

About the role

The Process Associate (Level 3) role within NASC executes defined workflows in an SOP-driven environment, focusing on quality, productivity, compliance, and data-driven decision making in a 24/7 operation with rotating shifts.

Responsibilities

  • Execute tasks in line with defined SOPs, ensuring accuracy and turnaround time adherence
  • Perform input validations and follow checklists to ensure completeness of outputs
  • Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
  • Maintain process compliance and documentation standards
  • Support volume spikes and task transitions based on business needs
  • Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
  • Make sound decisions when handling ambiguous or incomplete information
  • Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
  • Participate in training and cross-skilling across multiple tasks
  • Identify operational challenges and recommend improvements, including automation and process enhancements
  • Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Qualifications

  • 1+ years of data-driven business operations processes experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Skills

Required:SOP adherenceData validationExcelMS Office

Benefits

  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the provided accommodations page for more information.
Last updated Oct 25, 2026. Interested? Apply on the company site.

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