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Support Engineer - German, Amazon Leo Enterprise Customer Support

Amazon· Operations, IT, & Support Engineering
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Dublinfull-timePosted yesterday

About the role

Support Engineer to join the SATCOM Technical Support team for Amazon Leo; handle escalated satellite network issues, analyze performance data, develop technical solutions, and provide advanced guidance to customers and internal teams. Fully onsite in Dublin with rotating shifts, fluent German and English required.

Responsibilities

  • Handle escalated cases involving service degradation and analyze performance data to restore optimal service levels.
  • Develop and document technical solutions, contribute to knowledge base, and provide advanced technical guidance to customers and internal teams.
  • Drive technical cases to resolution through methodical problem analysis and cross-functional collaboration.
  • Monitor tools used in support while focusing on complex problem resolution and customer satisfaction.

Qualifications

  • Speak, write, and read fluently in German
  • Experience in network and operating system support
  • Background in L3 NOC operations with experience in emergency response and on-call support scenarios
  • Hands on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN, MPLS, DNS, DHCP, HTTPS, tcpdump, traceroute, mtr, etc.)

Skills

Required:German language proficiencyNetwork troubleshootingOperating systems and NOC operationsCross-functional collaboration
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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