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Gerente de Turno (Shift Manager) - Noturno

Amazon· Amazon Logistics Brazil
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Vitoria, BrazilFull-timePosted yesterday

About the role

Shift Manager to join Amazon Logistics team in Delivery Station, Brazil. Leads Team Leads, Operators and Delivery Service Providers, manages external agency relationships, and drives operational performance in a 24/7 delivery environment.

Responsibilities

  • Being based in one of our delivery stations, in night and day shifts. Amazon runs a 24/7 operation, therefore working in shifts will form part of this role, including weekends and holidays.
  • Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
  • Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
  • Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.
  • Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
  • Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
  • Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
  • Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
  • Mapping business requirements, understanding business process, studying and analyzing workflows and designing solutions.
  • Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
  • Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
  • Availability to work a variety of hours as business demands, including overnight, weekends and holidays.

Qualifications

  • Bachelor's degree or equivalent
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience in people management

Skills

Required:People managementShift management / 24/7 operationsAnalytical thinking and project management

Benefits

  • Health benefits (implicit in Amazon benefits program)
  • Employee discounts and career development opportunities (implied by 'inclusive culture' and benefits page)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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