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Investigation Specialist (QA), Relay Product Excellence

Amazon· ADCI - Karnataka - A66
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BengaluruFull-timePosted yesterday

About the role

Investigation Specialist with background in transportation, risk management, and data-driven problem resolution. Responsible for investigating suspicious activity, handling escalations, and delivering long-term, systemic solutions to improve customer experience, with a focus on identity verification and fraud/risk mitigation.

Responsibilities

  • Provide data analysis & conduct investigations
  • Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
  • Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
  • Consistently achieve weekly targets and quality standards for investigations
  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
  • Understand the business impact of the trends and make decisions that make sense based on available data
  • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
  • Experience to follow through on the resolutions to ensure they are delivered
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
  • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
  • Participate in ad-hoc projects and assignments as necessary
  • A day in the life: Meet productivity, quality and other hygiene metrics/ goals
  • Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
  • Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Qualifications

  • Experience with operations, risk, fraud investigations etc.

Skills

Required:Data analysisInvestigations
Nice to have:SQLExcel/Access
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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