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Support Engineer - Italian, Amazon Leo Enterprise Customer Support

Amazon· Operations, IT, & Support Engineering
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Dublinfull-timePosted yesterday

About the role

Support Engineer to join the SATCOM Technical Support team for Amazon Leo (LEO satellite broadband). Focus on diagnosing and resolving complex satellite network issues, handling escalated cases, analyzing performance and configurations, documenting solutions, and providing advanced technical guidance. Fully onsite with rotating shifts and multi-language requirements.

Responsibilities

  • Handle escalated cases involving service degradation and restore optimal service levels
  • Analyze performance data (latency, jitter, packet loss) and system configurations to resolve issues
  • Drive technical cases to resolution and collaborate with cross-functional teams
  • Develop and document technical solutions; contribute to knowledge base
  • Provide advanced technical guidance to customers and internal teams
  • Monitor using tools while focusing on complex problem resolution and customer satisfaction
  • Work rotating shifts including weekends and holidays as required
  • Onsite support for Amazon Leo SATCOM operations

Qualifications

  • Speak, write, and read fluently in Italian
  • Experience in network and operating system support
  • Background in L3 NOC operations with emergency response and on-call support
  • Hands-on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN, MPLS, DNS, DHCP, HTTPS, tcpdump, traceroute, mtr)

Skills

Required:Italian language proficiencyNetwork troubleshootingOperating system support

Benefits

  • Benefits information is provided by Amazon; refer to company benefits page in job listing
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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