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IT Support Engineer I

Amazon· Operations, IT, & Support Engineering
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Hybrid (Tulsa)$30/hr - $41/hrfull-timePosted yesterday

About the role

IT Support Engineer I at Amazon provides high-quality IT support for computer hardware, operating systems, and enterprise applications. Responsible for implementing technical solutions, troubleshooting beyond standard procedures, and maintaining infrastructure across multiple locations to keep systems running during production hours.

Responsibilities

  • Perform network engineering, troubleshooting, data cabling, and systems administration across a variety of software and hardware environments to keep infrastructure and computing systems available during production hours.
  • Diagnose and resolve technical issues by analyzing log files, monitoring system health indicators, and identifying root causes of operational problems — escalating appropriately when issues require significant deviation from standard procedures.
  • Define requirements, manage execution, and deliver local IT projects that drive continuous improvement, partnering with cross-functional teams and stakeholders to remove blockers and meet goals.
  • Author and maintain knowledge base articles, operating procedures, and user documentation while leveraging scripting (e.g., Python, Bash) to automate tasks and improve IT efficiency.
  • Support hiring efforts, train team members, and serve as an escalation point for associates encountering unexpected situations, coordinating change management activities and emergent events as needed.

Qualifications

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • High school or equivalent diploma

Skills

Required:Windows Server technologiesTroubleshooting in high availability environmentsPC repair and deploymentIT service deliveryNetworking fundamentalsCross-platform support

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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