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Customer Service Specialist - Healthcare Billing

Amazon· Healthcare Revenue Cycle
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Hybrid (Tempe, AZ)$20/hr - $22/hrFull-timePosted yesterday

About the role

Customer Service Specialist handling patient inquiries and billing in Amazon One Medical's centralized call center, delivering high-quality care and service using the CI CARE framework.

Responsibilities

  • Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using CI CARE in all interactions to ensure a positive experience.
  • Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
  • Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients.
  • Assist admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.
  • Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
  • Master our technology suite including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
  • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.

Qualifications

  • 2+ years of customer service in a healthcare call center environment experience
  • 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
  • Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems

Skills

Required:Customer service in healthcareMedical billing / insurance claimsEHR/CRM systems
Nice to have:Communication and documentationTyping speed

Benefits

  • Starting pay: USA, AZ, Tempe - 20.00 - 22.00 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
  • Benefits information available at hiring site
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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