Global Head for Customer Experience & Risk
Amazon· Amazon Agentic Payments
RemoteFull-timePosted yesterday
About the role
Executive leadership role overseeing customer experience and risk for Amazon Agentic Payments.
Responsibilities
- Oversee and define the strategy for customer experience and risk management across Amazon Agentic Payments.
- Lead cross-functional teams to optimize customer journeys, support operations, and risk controls.
- Develop and implement risk governance, fraud prevention, and compliance programs.
- Partner with senior leadership to align CX and risk initiatives with business goals and regulatory requirements.
Qualifications
- Experience in senior leadership roles related to customer experience, risk management, and payments (Amazon Agentic Payments preferred).
- Track record of delivering scalable customer experience improvements and robust risk controls in financial services or payments domains.
- Strong stakeholder management and ability to influence at the executive level.
Skills
Required:Customer Experience StrategyRisk Management
Last updated Oct 25, 2026. Interested? Apply on the company site.
More open roles at Amazon
- IT Support Associate II, Ops Tech Solutions (OTS)yesterdayPlainfield, Indiana · Operations IT Support Engineering
- Head of Energy and Water, AWS LegalyesterdayHybrid (Seattle, WA) · Legal
- Software Development Engineer, Creative Asset Library, CreativeXyesterdaySeattle · Software Development
- Software Development Engineer, Creative Asset Library, CreativeXyesterdayHybrid (Seattle, WA) · Software Development
- IT Support Associate II, OTSyesterdayIrving, TX · Operations IT Support Engineering