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Process Improvement manager, Amazon Customer Excelence System

Amazon· Amazon Logistics / ACES (Amazon Customer Excellence System)
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TokyoFull-timePosted yesterday

About the role

Process Improvement manager for ACES within Amazon Logistics, responsible for driving process improvements at delivery stations by leveraging data, on-site analysis, and scalable implementations across Japan and internationally (North America and EU). Leads cross-functional initiatives, standardizes best practices, and collaborates with delivery station managers and stakeholders to enhance safety, quality, and productivity.

Responsibilities

  • Analyze data from Amazon network to identify problems in delivery stations (generating quantitative and logical insights).
  • Conduct on-site visits to validate data-driven findings against real-world conditions.
  • Quantify waste through on-site timing studies and qualitative input from frontline staff when data is insufficient.
  • Develop and implement improvement actions, prioritize via PDCA cycles, and scale standardized solutions to all delivery stations, including international expansion.
  • Collaborate with delivery station managers and relevant stakeholders across functions.
  • Lead problem-solving initiatives using data from systems and on-site observations, engaging multiple stakeholders to drive policies and improvements.

Qualifications

  • 4-year university bachelor’s degree or equivalent work experience
  • Experience in process improvement or project involvement across industries
  • Business-level Japanese and English (reading/writing and speaking)

Skills

Required:Data analysisOn-site analysisProject management / PDCAStakeholder management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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