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Investigation Specialist - Vietnamese Speaker (1 year FTC, Remote) , KYC

Amazon· Investigation & Loss Prevention
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RemotecontractPosted yesterday

About the role

1-year fixed-term contract role focused on KYC investigations within Customer Trust and Partner Support (CTPS). Requires English and Vietnamese proficiency, strong document review, and risk/fraud assessment to onboard legitimate sellers and prevent bad actors in Amazon marketplace.

Responsibilities

  • Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed.
  • Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources.
  • Work efficiently on portals and tools provided by Amazon in this role.
  • Maintain high ethics and integrity with respect to critical data.
  • Assess collected information about new Sellers to onboard them to sell on Amazon marketplace.
  • Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
  • Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
  • Minimize the damage to overall customer experience on Amazon platform through document validation.
  • Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
  • Flexibility to be trained in additional business-related skills and/or work types.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Consistently achieve/exceed weekly productivity and quality standards.
  • Participate in ad hoc projects/assignments as necessary.

Qualifications

  • Minimum a High School Diploma
  • Proficiency in English & Vietnamese with an ability to compose grammatically correct, concise and accurate written responses.
  • Experience working with Microsoft Office including Outlook, Word and Excel.

Skills

Required:Document reviewBilingual writing (English & Vietnamese)Data verificationCommunication via emailMicrosoft Office (Outlook, Word, Excel)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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