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Support & Ops Specialist - German, Amazon Freight

Amazon· Corporate Operations
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Cairofull-timePosted yesterday

About the role

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.

Responsibilities

  • Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
  • Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
  • Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
  • Be aware of and adhere to applicable company policies when dealing with customer interactions
  • Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
  • Maintain knowledge of resources and operational procedures
  • Collaborate with team members to strive for continuous improvement
  • Work independently on projects or tasks to identify and resolve issues

Qualifications

  • 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
  • 1+ years of customer service or back-office roles in corporate environments experience
  • Speak, write, and read fluently in English
  • Speak, write, and read fluently in German
  • Work 40 hours/week, and overtime as required
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
  • Bachelor's degree

Skills

Required:Microsoft OfficeCustomer serviceGerman languageEnglish languageConflict resolutionProblem solving
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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