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Systems Engineer, AWS Incident Response

Amazon· Systems, Quality, & Security Engineering
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Sydney, Australiafull-timePosted yesterday

About the role

On the front line of AWS incident response, leading high-severity calls, triaging failures across distributed systems, coordinating resolver teams, and driving real-time mitigation. Builds dashboards and detection mechanisms, drives operational improvements, and may take on coding projects to accelerate incident response.

Responsibilities

  • - Lead high-severity incident response calls end to end: assess impact, coordinate resolvers across AWS service teams, communicate clearly under pressure, manage escalations, and drive the incident to mitigation with documentation throughout.
  • - Own and run operational health reviews, and build and maintain the dashboards, metrics, and monitoring that surface trends before they become incidents.
  • - Improve detection accuracy and speed. Identify patterns across events and build proactive mechanisms that prevent recurrence.
  • - Deep-dive operational data to find systemic issues, measure response effectiveness, and prioritize improvements against what the data shows is degrading.
  • - Identify gaps in operational processes, documentation, and tooling, and build or improve mechanisms that reduce time-to-detection and time-to-mitigation.
  • - Apply scripting, automation, and generative AI to accelerate incident response and reduce toil, including where AI can augment human judgment during an incident or surface insight from operational data at scale.
  • - Work with service teams so that learnings from each incident drive corrective actions to completion, closing the loop between what broke and what gets fixed.
  • - Mentor peers in your areas of technical and operational strength.

Qualifications

  • - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
  • - Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby), or experience scripting in modern programming languages
  • - Understanding of operating systems (Linux), networking fundamentals, and distributed systems
  • - Demonstrated ability to troubleshoot complex technical problems spanning multiple systems or services

Skills

Required:SRE / Systems engineeringScriptingOperating systems
Nice to have:NetworkingIncident managementDashboards / monitoringInfrastructure as code
Last updated Oct 25, 2026. Interested? Apply on the company site.

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