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Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

Amazon· Systems, Quality, & Security Engineering
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Herndon, VA$131.3k - $177.6kfull-timePosted yesterday

About the role

Technical Account Manager (TAM) for AWS Enterprise Support, focusing on Mandarin-speaking enterprise customers in the US market. Provides bilingual technical guidance across GenAI/AI/ML and AWS services, acts as primary technical advisor, champions customer requirements, and collaborates with internal teams to ensure production-ready architectures and rapid issue resolution.

Responsibilities

  • Act as a single point of contact for Enterprise Support customers building trusted advisor relationships
  • Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization
  • Make recommendations on how new AWS offerings (including GenAI AI/ML) fit into customer strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions metrics and prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
  • Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
  • Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work directly with AWS service engineers to ensure customer issues are resolved expediently
  • Collaborate with internal teams including DSE SBAS and account teams to deliver holistic support
  • Available for non-business hours support to handle urgent issues and critical events

Qualifications

  • Bachelor's degree or equivalent
  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Skills

Required:Mandarin proficiency (speaking and writing)English proficiencyCloud architecture guidance

Benefits

  • Health insurance (medical, dental, vision, prescription) and various life insurance options
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible spending accounts
  • EAP, Mental Health Support
  • Adoption and Surrogacy Reimbursement coverage
  • RSUs as part of compensation package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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