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Snr Design Operations, Prime Video, Prime Video

Amazon· Prime Video / PVXD
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Culver City, CA, San Francisco, CA, Seattle, WA$129.5k - $175.1kFull-timePosted yesterday

About the role

Senior Design Operations partner for the Prime Video UX Design & Research team, focusing on planning, prioritization, resource management, and operational strategy across complex design programs to enable scalable design delivery and impact.

Responsibilities

  • Own the operational strategy for complex, ambiguous design programs end to end, where the strategy and often the operating model are not yet defined and there is no precedent to copy
  • Partner with UX leadership on key decisions and own the design roadmap for the organization: requirements gathering, scheduling, prioritization, capacity and resource planning, contracting and budget, and coordination of teams and reviews
  • Own programs and portfolios of programs from concept to delivery, including the design decisions and escalations along the way
  • Define the operational tool and AI strategy for the organization: govern adoption, set responsible-use guidelines, and decide where AI-augmented workflows are appropriate and where the work stays human-led
  • Build automated workflows that scale design and research operations, and evaluate emerging tools against clear criteria and measurable outcomes
  • Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, and empowering designers to own their timelines
  • Design change strategies for org-wide operational shifts: build coalition before rollout, measure adoption, iterate, and balance the pace of change against the team's capacity
  • Standardize, socialize, and continuously improve our user-centered design process, and build the operational infrastructure behind it, including research repositories, tooling, and how insights reach the people who need them
  • Act as a bridge between UX, Engineering, Product Management, and other cross-functional partners, making sure interdependencies are understood and planned for, and influencing priorities without direct authority
  • Anticipate bottlenecks, manage escalations, and balance customer needs against business goals and technical constraints, mitigating long-term risk and not only the immediate kind
  • Define success metrics and own their implementation across our work, and craft the strategic narratives that connect it to business outcomes for senior leaders in yearly planning and business reviews
  • Enable creative solutions through design acumen and high judgment, distinguishing one-way doors from two-way doors
  • Promote transparency, visibility, and community across the team

Qualifications

  • 6+ years of design program management experience
  • Experience understanding needs of business and end customers and translating them into right solutions
  • Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Skills

Required:Design program managementStakeholder managementData analysis for business improvements

Benefits

  • Base salary ranges listed by location: Culver City CA 129,500.00 - 175,100.00 USD annually; San Francisco CA 142,400.00 - 192,600.00 USD annually; Seattle WA 129,500.00 - 175,100.00 USD annually
  • Sign-on payments and restricted stock units (RSUs)
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, Life & AD&D, and optional life plans), EAP, Mental Health Support, Medical Advice Line, FSA, Adoption and Surrogacy Reimbursement
  • 401(k) matching
  • Paid time off and parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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