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Support Engineer - French, Amazon Leo Enterprise Customer Support

Amazon· Operations, IT, & Support Engineering
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About the role

Support Engineer to join the SATCOM Technical Support team for Amazon Leo, focusing on complex satellite network issue resolution, technical guidance, and knowledge base contributions. Onsite role with rotating shifts, requiring fluency in English and French.

Responsibilities

  • Handle escalated cases involving service degradation and analyze performance data (latency, jitter, packet loss) to restore service levels.
  • Develop and document technical solutions, contribute to knowledge base, and provide advanced technical guidance to customers and internal teams.
  • Drive technical cases to resolution through methodical problem analysis and cross-functional collaboration.
  • Monitor tools to aid troubleshooting while focusing on complex problem resolution and customer satisfaction.

Qualifications

  • - Speak, write, and read fluently in French
  • - Experience in network and operating system support
  • - Background in L3 NOC operations with emergency response and on-call support experience
  • - Hands-on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN, MPLS, DNS, DHCP, HTTPS, tcpdump, traceroute, mtr)

Skills

Required:French language proficiencyFrench and English bilingual communicationNetwork and OS supportL3 NOC operationsProtocols and troubleshooting tools
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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