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Second Line Support Engineer, Veeqo

Amazon· Operations, IT, & Support Engineering
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SwanseaUnknownPosted yesterday

About the role

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Responsibilities

  • Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
  • Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
  • Develop internal documentation and systems to help the support team improve their technical knowledge and troubleshooting ability

Qualifications

  • Experience in technical support, or experience in software development
  • Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience troubleshooting and debugging technical systems
  • Bachelor's degree in computer science or equivalent
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
  • Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

Skills

Required:Analytical skillsTechnical supportCommunication
Last updated Oct 25, 2026. Interested? Apply on the company site.

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