← All roles

Global Security Operations Center Manager

Amazon· Protective Services, Business Assurance Center
Apply on company site
Arlington, VA$74.4k - $130.1kfull-timePosted yesterday

About the role

Manager role leading delivery across the Protective Services (PS) Business Assurance Center (BAC) in a 24x7 Global Security Operations Center. Focuses on incident triage/response, alarm management, and customer support; emphasizes service delivery, KPI tracking, SLAs, process improvement, and leadership development within a shift-based environment.

Responsibilities

  • Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.
  • Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
  • Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BAC’s core service delivery standards.
  • Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
  • Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
  • Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
  • Participate in regular operational reviews and performance reporting, coordinating with stakeholders to ensure information is relevant and actionable.
  • Know how to nurture and develop leadership skills and confidently facilitate team discussions and communicate business messages.
  • Maintain a high level of professionalism and approachability.
  • Ability to travel both domestically and internationally – 10%.

Qualifications

  • Bachelor's degree or equivalent
  • 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
  • Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or related field involving threat assessments, workplace investigations, and/or incident response
  • Experience drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts
  • Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
  • 2+ years of team/ performance management experience

Skills

Required:Leadership / people managementIncident managementData analysis / KPI tracking

Benefits

  • Base salary range shown: USA, VA, Arlington - 74,400.00 - 130,100.00 USD annually
  • Sign-on payments and restricted stock units (RSUs)
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, life & AD&D with options for additional life plans), EAP, Mental Health Support, FSAs, Adoption and Surrogacy Reimbursement
  • 401(k) matching
  • Paid time off and parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon