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Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon· Fulfillment & Operations Management
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Midlothian, VAReduced TimePosted yesterday

About the role

Retail Lead Associate responsible for customer experience operations at Amazon Locker+ retail locations, providing frontline customer service, floor leadership, and process improvement in a fast-paced environment.

Responsibilities

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Utilize inventory management systems to scan, process, and count product.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Work in a fast changing and ambiguous environment.
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Qualifications

  • High school or equivalent diploma
  • Are 18 years of age or older
  • 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Skills

Required:Customer engagementInventory management systemsCommunication and peer coaching
Nice to have:Problem solving and continuous improvement

Benefits

  • Starting pay includes base rate plus shift differentials where applicable and benefits from Day 1 (EAP, Mental Health Support, Medical Advice Line, 401(k) matching) as part of Amazon’s offerings.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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