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HR Business Partner, NACF

Amazon
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Charlton, MA$67.6k - $118.4kFull-timePosted yesterday

About the role

HR Business Partner providing HR generalist support to hourly employees and business leaders in North American Customer Fulfillment (NACF); focuses on talent management, employee engagement, operational excellence, and data-driven HR initiatives within Amazon’s PXT organization. May lead a team of entry-level HR employees and own projects to enhance the employee experience. Onsite role at an Amazon facility.

Responsibilities

  • Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
  • Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
  • Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
  • Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
  • Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
  • Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

Qualifications

  • Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
  • 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
  • Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management

Skills

Required:Data analyticsLeadership coachingHR processes
Nice to have:HR technology & AI adoption

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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