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HR Contact Center Associate with Arabic and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Amazon· Human Resources
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Prague, Hybrid (Poland, Slovakia, Czech Republic)fixed-term / contract (12 months)Posted yesterday

About the role

Role in Amazon's HR Contact Center providing multi-language support (Arabic and English) to internal customers across regions, handling employee life-cycle queries via phone, live chat, email, and case management systems. Reports to a Team Manager remotely.

Responsibilities

  • Handle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
  • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
  • Actively seeks employee feedback to improve levels of service.
  • Being able to work on rotational shifts in both weekends and weekdays, including holidays.

Qualifications

  • Computer skills (Windows, Microsoft Office, Outlook)
  • Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR).

Skills

Required:Arabic language proficiencyEnglish language proficiency
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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